Customer Experience
Trainer Customer Experience / TBA
8 Modules
Program Pelatihan
Tentang Pelatihan Ini
Pelatihan untuk memahami strategi dan implementasi customer experience, termasuk customer journey mapping, emotional connection, personalisasi layanan, digital customer experience, handling difficult customers, dan pengukuran pengalaman pelanggan.
Manfaat Pelatihan
Peserta memahami perbedaan customer experience dan customer service
Mampu memetakan perjalanan pelanggan
Mengidentifikasi touchpoints dan pain points
Menggunakan feedback pelanggan untuk perbaikan berkelanjutan
Keahlian yang Dipelajari
Customer Experience
Customer Journey Mapping
Emotional Connection
Service Personalization
Digital CX
Difficult Customer Handling
CX Measurement
Continuous Improvement
Apa yang Anda Dapatkan
Pelatihan offline 2 hari
Materi customer experience
Latihan customer journey mapping
Studi kasus
Teknik analisis feedback pelanggan
Strategi peningkatan pengalaman pelanggan
Kurikulum Pelatihan
1
Introduction to customer experience
2
Customer journey mapping
3
Membangun emotional connection dengan pelanggan
4
Customer expectation vs reality
5
Service excellence dan personalization
6
Digital customer experience
7
Handling difficult customers
8
Customer experience measurement dan continuous improvement
Profil Trainer
Trainer Customer Experience / TBA
Expert & Practitioner
Instruktur merupakan praktisi atau trainer yang berpengalaman dalam customer experience strategy, customer journey mapping, service personalization, digital experience, dan continuous improvement.
